President and CEO Message
To say this past year was a year like no other would be considered an understatement.
The global pandemic is one of the most difficult challenges our global and local communities, economies and systems have had to endure in decades. This pandemic gave us all a new awareness of the importance of community, kinship, safety, the environment and responsibility. It has tested our collective resolve and challenged us to quickly shift our perspectives and priorities.
The lessons of 2020 taught us that the ways we connect with one another, the values we respect, and the people who support us are critical to our ability to drive safety, recovery, sustainability, resilience and growth.
As the president and CEO of a newly merged utility, I am especially proud of our 258 employees at Elexicon Energy who showed an unwavering commitment to supporting the needs of our community. Our electricity distribution teams and essential workers who were required to work onsite to ensure our community had a safe and reliable source of energy to power our hospitals, homes, businesses, schools and grocery stores; you are our everyday heroes. Our customer care representatives and the rest of our teams found new ways to integrate the care they provide to our 171,000 customers with the care for their own families. You showed tremendous resilience as we shifted to a work from home model, and added new digital technologies to ensure we could continue to keep our employees safe and healthy while dealing with urgent customer calls, power disruptions and support for our communities. You exemplify customer service. And finally, our health and safety team who put our pandemic plan into action and ensured we were able to achieve our goal of zero transmissions of COVID-19 at our office and worksites. You went above and beyond.
We also made significant donations to help many of the more vulnerable members of our community who were at risk, through food insecurity, pandemic preparedness, safety, education or mental health. Elexicon Energy stepped up with over $350,000 to support our local hospitals in their fight against COVID-19 and organizations like Feed the Need Durham and Grandview Kids.
Elexicon Energy entered this pandemic just eight months after being formed from the merger of our two predecessor utilities, Veridian Connections and Whitby Hydro. In 2020, we continued to make significant progress in creating merger synergies, including integrating our financial systems and customer experience systems and databases. Our One Culture program continued its momentum with the development of a set of guiding principles and we found new ways to keep our community stakeholders informed through a new Quarterly Community Report that can be found on our website. We also exemplified industry leadership by making strong inroads in the development of Canada’s first residential ‘smart’ community micro grid in the City of Pickering, and look forward to its launch next spring.
Management, together with the Board of Directors, also began the exercise of reimagining our shared future by developing a new five-year strategic plan. The plan provides direction to Elexicon Energy by identifying the four pillars of Customer Centricity, Operational Excellence, Economic Development and Strategic Investment, and the supporting initiatives required to achieve our organization’s mission: to provide our customers with reliable, affordable energy services and continuously improve to meet their needs, while meeting the needs of our shareholders and stakeholders.
In closing, I’d like to thank the community for the opportunity to be your hydro service provider, partner and ally. We will continue to work hard to exceed the needs of your residents, businesses and families for years to come.
Your power is our Response-Ability!
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